Question 1

Why should I be interested in Venga?

Accepted Answer

Venga is a Web3 European startup run by a strong team of ambitious crypto professionals working to build one of the leading crypto apps in Europe. Venga aims to make DeFi and web3 accessible by adapting new technologies, products, and services for the general audience and educating people about the differences, benefits, and uniqueness of all the innovations in the space. By doing so, Venga is addressing the well-known problems within crypto, such as the shortage of education and understanding of blockchain technologies, the lack of a user-friendly experience, and the often poor technology on the product usability side. Venga believes that the future of finance will be decentralized and aims to grow the adoption of blockchain technologies and foster a web3 world.

Question 2

How can I create my Venga account?

Accepted Answer

It's quick and easy to create a Venga account. Once you've downloaded the app through your mobile application store, open the app and click on "Get started." Depending on your preference, you can create your account using your email address or phone number. Simply follow the steps, and you'll get running in minutes. Ready, set, Venga!

Question 3

Do I need to verify my identity to use Venga?

Accepted Answer

Yes, you do. After creating your account, you'll have to complete the identity verification process with our partner, Sumsub, to access all the app features. This step is standard practice to ensure conformity with European regulations, as Venga puts a strong emphasis on compliance. It will only take a few minutes, and you'll only need to take a photo of your identity document and proof of address. Once your identity verification is approved, you can start using Venga.

Question 4

Where does Venga operate in the world?

Accepted Answer

Venga is a crypto startup born in Spain, with headquarters in the heart of Barcelona. Strengthened from our strong European roots, we operate with an emphasis on the continent. Nevertheless, we provide our services worldwide (with the exception of red-listed countries), so you can create an account and access our app from almost anywhere in the world.

Question 5

What can I do with the Venga app?

Accepted Answer

Today, Venga is a regulated crypto app with a digital wallet that allows you to buy, sell, swap, send, and earn cryptocurrencies in a simple way. But we have big plans for 2025, with a massive roadmap of products, services, and features to be added to the app. Some of the things that the team is developing and will be adding in 2025 include Euro accounts, advanced earning products and other innovative products from the decentralized space. You can find our complete and detailed roadmap on our homepage here.

Question 6

How do I deposit funds in my Venga wallet?

Accepted Answer

If you already have cryptocurrencies on an external exchange or wallet, you can transfer them to your Venga account as long as they are supported on the app. To do so, you'll find multiple buttons allowing you to deposit throughout the app. After you click, select the coin you want to deposit and ensure that the network matches the one you will use to transfer the assets to your Venga wallet. This is paramount because unmatched network usage may result in a permanent loss of the funds that you will transfer. Copy-paste your Venga wallet address to where you will be sending your funds from, or scan your Venga wallet QR code to paste your Venga wallet address automatically. Send your funds, and you'll receive them in Venga once they are processed by the blockchain network.

Question 7

How do I buy, sell, or swap crypto assets?

Accepted Answer

Buying, selling, or swapping crypto on Venga is simple. Select what you want to do from your dashboard, and you will be taken to the relevant process. Buy: Choose the currency you want to buy with, the asset you want, the amount, and the payment method. You'll be shown a list of exchanges through which you'll be able to buy your crypto, select the one that you want to use, and click confirm. You'll be redirected to your selected exchange's third-party process to buy your crypto, and the exchange might ask you to quickly confirm your identity via facial recognition. Once you complete your purchase, the funds will be in your Venga account once the transaction is processed. Sell: To sell your crypto, the process is almost identical when you want to buy crypto. Select the cryptocurrency and the amount you want to sell, the fiat equivalent you wish to receive, and where you want to receive it (IBAN, bank card, etc). You will be shown a list of exchanges, select the one that you want to use, and click confirm. You'll be redirected to your selected exchange's third-party process to sell your crypto, and the exchange might ask you to quickly confirm your identity via facial recognition. Once you complete your transaction, you will receive your funds in your chosen withdrawal method once the transaction is processed. Swap: If you want to swap your crypto for another crypto, select the asset, the amount you want to swap, and the asset you want to swap it to. Similar to when you want to buy or sell crypto, you'll be shown a list of exchanges through which you'll be able to swap your crypto, select the one that you want to use, and click confirm. You'll be redirected to your selected exchange's third-party process, and the exchange might ask you to quickly confirm your identity via facial recognition. Once you complete your swap, the funds will be in your Venga account once the transaction is processed.

Question 8

What blockchains and cryptocurrencies does Venga currently support?

Accepted Answer

The app is currently supporting the networks of Bitcoin, Ethereum and Tron, which will be joined by additional ones in the future, and includes the following list of digital assets so far: Bitcoin (BTC), Ethereum (ETH), USD Coin (USDC), Tether USD (USDT), and Tron (TRX).

Question 9

How can I get in touch with the support team?

Accepted Answer

If you need assistance, you can email us directly at support@venga.com. We’re here to help!

Question 10

What should I know before closing my Venga account?

Accepted Answer

Closing a Venga account consists of two phases: account deactivation & account closure. Account deactivation: After closing a Venga account, this -as well as all related deposit accounts- will be deactivated for a 30-days period. During this period, however, you will still be able to restore access to your account. Account closure: After being deactivated for more than 30-days, the account will be permanently closed. A permanently closed account cannot be restored, nor can you access its connected wallets, transaction history and data.

Question 11

Do I need to withdraw my funds in order to close my account?

Accepted Answer

Yes, you do. Before closing an account, you will have to transfer all remaining funds.

Question 12

How can I close my Venga account?

Accepted Answer

After transferring any remaining funds out of the account you’d like to close, you can begin the account closure process by tapping on “Close Account”, in the Settings page. You will be asked to confirm your decision by entering the account’s password and, finally, you will be redirected to the log-in screen.

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Preguntas frecuentes

Empieza ahora

¿Por qué debería interesarme Venga?

¿Cómo puedo crear mi cuenta de Venga?

¿Debo verificar mi identidad para utilizar Venga?

¿Dónde opera Venga en el mundo?

Uso de la app de Venga

¿Qué puedo hacer con la app de Venga?

¿Cómo puedo depositar fondos en mi cartera de Venga?

¿Cómo puedo comprar, vender o cambiar criptoactivos?

¿Qué blockchains y criptomonedas admite actualmente Venga?

¿Cómo puedo contactar con el centro de ayuda?

Cierre de tu cuenta de Venga

¿Qué debería saber antes de cerrar mi cuenta de Venga?

¿Debo retirar los fondos para cerrar mi cuenta?

¿Cómo puedo cerrar mi cuenta de Venga?

Documentación

Banco de España

Ministerio de Finanzas de la República de Polonia

Condiciones de uso de Venga

Política de privacidad de Venga

Documentación

Banco de España

Ministerio de Finanzas de la República de Polonia

Condiciones de uso de Venga

Política de privacidad de Venga

Documentación

Banco de España

Ministerio de Finanzas de la República de Polonia

Condiciones de uso de Venga